- - Training Resources
  - D&B Hoovers
  - Prospecting3
    Researching2
    Monitoring3
    Administrators for Hoovers9
    Additional Resources for Hoovers28
Live Training

Welcome to D&B Customer Community!

Find documentation and video training resources in our Community Knowledge Base

559 Topics
24 Replies
5,267 Members

D&B Connect

D&B ESG/Climate Risk Insights

D&B Finance Analytics

D&B Hoovers

D&B Hoovers Audience Builder

D&B Receivables Intelligence

D&B Rev.Up ABX

D&B Risk Analytics

Recent activity

B

Brendan HowardD&B Hoovers Product Manager

Additional Resources for Hoovers

D&B Hoovers Labs: SmartSearch AI (D&B Hoovers)

Build targeted prospect lists faster with our AI-powered assistant Effortlessly find your ideal opportunities: Our AI chat assistant helps you build targeted lists of companies and contacts matching your specific criteria.Simple and conversational: Just tell our SmartSearch AI what you’re looking for.Refine your search with ease: Narrow down your list using keywords like “only those with an email address” or “only companies headquartered in London or Brussels”Expand your reach: Want to include additional roles or locations? Simply tell the AI to “add” them to your search.Switch between companies and contacts: Easily toggle between viewing companies and the key contacts within those companies. SmartSearch AI will find relevant prospects for you to connect with. A few example prompts to get you started:“I need companies headquartered in Boston with more than 20 Corporate Family members…” “Find Product Managers at companies headquartered in austin with less than 500 employees and less t

430

B

2 months ago

B

Brendan HowardD&B Hoovers Product Manager

Additional Resources for Hoovers

D&B Hoovers Labs Terms & Conditions (D&B Hoovers)

These Terms of Use govern your access and use of the Dun & Bradstreet websites and any related sites (collectively, the “Dun & Bradstreet Site”). Please read these Terms of Use carefully before using the Dun & Bradstreet Site or opening a Dun & Bradstreet account (“Account”) as they govern your use of the information, tools, features, and functionality provided through the Dun & Bradstreet Site and constitute an agreement concerning your legal rights and obligations with respect to Dun & Bradstreet, Inc., its parent company, affiliates, subsidiaries, divisions, contractors, including all data sources, marketing partners and third party suppliers (individually and collectively, “we,” “us,” “our,” “Dun & Bradstreet” or “D&B”)These Terms of Use are in addition to, and do not override, the terms and conditions that apply to the specific products/services offered by Dun & Bradstreet. Your rights and obligations concerning your purchase and/or use of the p

Brendan HowardD&B Hoovers Product Manager

Additional Resources for Hoovers

Support Hours and Contact Information (D&B Hoovers)

Have questions? We’re ready to help. You can contact our Customer Support teams using one of the options below. In-product help is also available via Live Chat. You can find the ‘Live Chat’ option under the Question Mark in the top right corner of the product. Choose the easiest way to get in touch:Customer Support United States:Submit Support Request: https://support.dnb.com/?PROD=DnBHoovers or https://service.dnb.comTalk to us: 800-486-8666Customer Support Canada:Submit Support Request: https://support.dnb.com/?PROD=DnBHoovers or https://service.dnb.comTalk to us: 800-463-6362Customer Support UK/I:Talk to us: UK +44 (0)845 145 1700Email (UK & Europe): ukcs@dnb.comFor all other countries:Support hours and contact details vary depending on locationPlease visit here to contact your local customer services team

DNBHooversProductCommunity Manager

Additional Resources for Hoovers

Information Partners (D&B Hoovers)

The heart of D&B Hoovers is our “Global Data Collection” process that brings together data from a variety of sources worldwide. This integrates company records in the “D&B WorldBase” file and contact records in the “Global Contact Authority” (GCA).Together, these represent a selective aggregation and enrichment of data from carefully selected leading partners around the globe, as well as information gleaned from searching web pages and analyzing real-time news sources, including social media.Click the attachment below to learn more about D&B Hoovers Information Partners Click the attachment below to learn more about D&B Hoovers Analyst Report Contributors

Brendan HowardD&B Hoovers Product Manager

Additional Resources for Hoovers

D&B Hoovers Chrome Extension (D&B Hoovers)

The D&B Hoovers Product Team is pleased to introduce our new Google Chrome Extension – D&B Hoovers Everywhere. All D&B Hoovers users can now access critical business information on 250M+ companies and 300M+ contacts from within Google Chrome.Click Here to Download: D&B Hoovers Everywhere Chrome ExtensionIdentify Your Best Customers: Qualify opportunities and pinpoint your ideal prospects with instant access to business-critical information within your web browserFind Decision Makers: Leverage direct contact information to find key decision makers at a target companyEngage with Relevance: Engage with the right message at the right time with access to 70+ Trigger Events that highlight recent events and activities the company has undergone or undertakenThe Company View provides users with access to critical decision-making information for the company whose website they visit. Users will have access to a company’s Revenue, Employee Counts, Industry, Address and more where a

meadowslatdnbD&B Hoovers Product Manager

Additional Resources for Hoovers

Getting Started with ‘D&B Hoovers Now’ (D&B Hoovers)

Getting Started with ‘D&B Hoovers Now’ Note: These instructions are for using the ‘D&B Hoovers Now’ version of D&B Hoovers where customers can purchase lists of Companies and Contacts when they need them. This does not apply to other versions of D&B Hoovers. Login to D&B Hoovers Now via your MyDnb Dashboard Login to the Dun & Bradstreet Dashboard at https://my.dnb.com. Review and accept any Terms & Conditions. Click through the ‘D&B Hoovers / Hoovers Now’ tile. My Dnb.com Search & Build a List of Companies or Contacts Select ‘Search & Build a List’ ‘Companies’ or ‘Contacts’ Look through Search Categories and Filters to find the best characteristics of your ideal Customers and Contacts; use those as your filters. Choose to Build a List of Companies or Contacts Search Form with Categories and Search Filters Review the Results Breakout and Purchase Check the characteristics of the Companies or Contacts in your results

meadowslatdnbD&B Hoovers Product Manager

Additional Resources for Hoovers

D&B Hoovers Now File Layouts (D&B Hoovers)

D&B Hoovers Now provides the following layouts for both Company and Contact Lists. Company List Contact List First Name – Last Name – Title – Contact Level – Job Function – Email (when available and premium record purchased) – Email usage restriction – Direct Phone (when available and premium record purchased) – Direct phone usage restriction Company Name Company Name Tradestyle Tradestyle D-U-N-S® Number D-U-N-S® Number Address Line 1 Address Line 1 Address Line 2 Address Line 2 Address Line 3 Address Line 3 City City State Or Province State Or Province Postal Code Postal Code Country/Region Country/Region Phone Phone Company Email Company Email Fax

meadowslatdnbD&B Hoovers Product Manager

Additional Resources for Hoovers

Language Options (D&B Hoovers)Documentation

Language Options in D&B Hoovers As a part of our commitment to improving user experience for our global D&B Hoovers customers, we display menus, drop-downs, and navigation elements in any of the various languages that we support in D&B Hoovers. You can change your Locale under your User Name > User Preferences > General Settings. Supported LanguagesChinese (Simplified) Chinese (Traditional) Croatian Czech Danish English, United States Finnish French German Hungarian Japanese Korean Norwegian Polish Portuguese, Brazil Serbian Slovak Slovenian Spanish, Latin America Swedish User Preferences General Settings

Brendan HowardD&B Hoovers Product Manager

Administrators for Hoovers

Credit Management (Administrator User Guide)Documentation

Credit Management MANAGING EXPORT CREDITS IN D&B HOOVERS The ability to export company and contact data or view a person’s contact information is tied to credits in D&B Hoovers. Company Export Credits (i.e. company credits) give users the ability to export or download company information, while Business Contact Export Credits (i.e. business contact credits) are used to view a contact’s email address and/or direct dial phone number or export contacts with email addresses and/or direct dial phone numbers. All subscriptions include a quantity of company credits and may include business contact credits (email addresses and direct dial phone numbers). You can check the number of company export credits remaining on your account by selecting the Company Export Credits tab on the Credit Management page. If your D&B Hoovers subscription includes Business Contacts, an admin can check the status of those credits via the Business Contact Export Credits tab. How Company Credits are Tr

meadowslatdnbD&B Hoovers Product Manager

Additional Resources for Hoovers

Get Started with D&B Hoovers Onboarding Wizard (D&B Hoovers)

Get Started with our Onboarding Wizard New and existing D&B Hoovers users can now use our step-by-step ‘Get Started’ wizard to hit the ground running: identify new prospects, set alerts on key accounts, qualify leads, and become more familiar with D&B Hoovers’ powerful features all in a few short minutes. This Onboarding Wizard is presented to first-time users upon login and readily available to all returning users via the ‘Get Started’ tile on the D&B Hoovers Desktop. Tip Users can skip the onboarding wizard by clicking ‘Skip for Now’ and return to it at a later time via the ‘Get Started’ tile on the D&B Hoovers Desktop. Primary Use Cases supported by the Onboarding Wizard Account Management and Alert ConfigurationI have a List teaches users how to upload their book of business into D&B Hoovers and configure their preferred alert types. Preferred alerts can notify a user of significant events at a company that represents a selling opportunity or mitig

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Login with your Dun & Bradstreet Single Sign-On

Login with Saml2

Login to the community

Login with your Dun & Bradstreet Single Sign-On

Login with Saml2

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK