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Question

Uploaded list stuck — name shows black/not clickable, can't find Download button ("My File Requires Matching")

  • August 3, 2026
  • 3 replies
  • 54 views

Hi, I uploaded a company list via Build a Company List > Upload a List > My File Requires Matching
(file: cphi_emea_hoovers_upload.csv, 1,198 companies).

The upload completed successfully — results screen showed "98% Matched" (1,177 of 1,198 companies
matched & uploaded), and I could download the Unmatched Records fine.

However, back on the Lists overview page, this list's name shows in plain black text and is not
clickable — unlike my other, older lists (e.g. exhibitors.csv, exhibitors_part2.csv) which show in
blue and open normally when clicked. Because of this, I can't open the list or find a Download
button for the full matched results (with D&B data attached).

I tried re-uploading the same file twice more, but the new attempts only matched 0 and 11 companies
respectively (much lower than the original 98%), and have the same non-clickable issue.

Could you help me access/download the full matched results for this list? Product: Hoovers.

 

3 replies

wheelern
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  • D&B Employee
  • August 3, 2026

Hi! Did you click on the “get status” on the right-hand side? I am thinking it might still be processing...


  • Author
  • New Participant
  • August 4, 2026

Hi! Did you click on the “get status” on the right-hand side? I am thinking it might still be processing...

@wheelern No, i see it completed the process but it still don’t have download button:
 

 


wheelern
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  • D&B Employee
  • August 4, 2026

I will reach out via email.